“Servicom is what we offer ourselves for. And service is what the people are entitled to expect from us”
(President Olusegun Obasanjo)
The unpleasant manifestations of the appalling standard of
service delivery in the country gave birth to SERVICOM. In a bid to tackle the evils of inefficiency
and corruption the government of the day inaugurated SERVICOM on the 21st
The Medical Director entered into a SERVICE COMPACT WITH
ALL NIGERIANS (SERVICOM) on the 2005.
The Compact’s core provision says “We dedicate ourselves to providing the basic services to which citizens are entitled, timely, fairly, honestly, effectively and transparently”
THE SERVICOM CHARTER provides the following:
SERVICOM CHARTERS are the operational day to day implementation of SERVICOM.
SERVICOM CHARTERS are promises upon which customers
The SERVICOM Unit is headed by a Consultant at inception in the person of Dr. Charles Odenigbo who after his tenure handed over to Mrs. Ethel Oburoh and now by Dr. Kayode Adeniran, all the above mentioned individuals serve as the Nodal Officer and head of the unit. The Nodal Officer reports directly to the Medical Director of the Centre.
The status of the center is PSU and it has staff compliment that are in charge of the following critical desks.
MENT DESK OFFICER
THE SERVOM INDEX
SERVICOM INDEX is a yardstick for measuring the quality of service as delivered by the centre through its various departments.
Customer Satisfaction is the overriding consideration of service delivery. Customer satisfaction is broadly driven by the following:-
Staff Attitude is a concern but we are constantly working with our staff to improve.